Job Description

Area
Line Item
Description


Adhoc
Adhoc
Reporting
Assisting
Bank with SQL queries for their adhoc reporting requirements


Adhoc
Health
Checks
Perform
periodic health checks on the application covering environment software,
paramterization etc


Adhoc
Mock
EOM/ EOY
Assist
the bank in Mock EOM/EOY execution for verification of financial results in
the UAT environment


Base Issues
Issue Simulation of
Product base issues
Assist bank in
simulating the issue and sharing required logs / debugs with Oracle
Support




Base Issues
Triaging
of Incidents logged in My Oracle Support
Triage
the Problem until it is determined to be outside the scope of the services,
and transfer the relevant SR to Global Support or an appropriate third party
assistance team


Base Issues
Deployment
of product base fixes (Hot fixes)
Assist
bank in deployment and testing of hot fixes shared by Oracle support team in
UAT environment




Base Issues
Execution
of Data correction patches
Assist
bank in execution of data patches / correction scripts provided by Oracle
Global Support team


Base Issues
Assistance
in User Acceptance testing
Coordinate
with Bank in performing functional regression and end user acceptance testing
for work-around(s) /fix provided by My Oracle Support or by Customization
team


Base Issues
Root
Cause Analysis
Re-classify
issues received into Oracle Software related / infrastructure related /
related to other systems and forward the issue log to respective support
teams for problem resolution


Customization
Analysis
of New Change requests
Analysis
of new requirements and assist bank in preperation of Requirment Specs (from
Business Requirement document)

Coordinating with Development team to ensure that requirements are properly
understood.




Customization
Support
for product or Parameterization of the system
Assisting
in Flexcube queries and Product set up and parametrization for enabling new
features (for already implemented modules)




Customization
Issue
resolution for Customizations delivered by OFSS
Fixing
any issues related to previous customizations delivered by OFSS




Data Patch
Datapatches
for work around solutions
Data
patches provided for service restoration and providing assitance for UAT
support for testing the patches


Data Patch
Datapatches
for work around solutions
Data
patches provided for service restoration and providing assistance for
previous MS Issues.


Environment
Support
UAT
Environment Support
Triage
the Problem until it is determined to be outside the scope of the services,
and transfer the relevant SR to Global Support or an appropriate third party
assistance team


Run the Bank
Support
Bank for Data Management through EDW and CSR 
Support
Bank for Data Handling and Reporting on Enterprise Data Warehouse (EDW) and
CSR (Customer Status Repository) which includes Data Handling from Different
applications other than FLEXCUBE.


Trainings
Provide
application related trainings
Periodic
Training to IT staff on Workbench tool, End of Cycle operations, basic
Application maintenances and housekeeping activites

Required Knowledge, Skills, and Abilities

• training

Education + Experience

• Qualification: Degree